The world and beyond – Surviving in the economic jungle

Advice, tips and tricks on how to engage with the UK jobs market and commercial environment, from a female executive's perspective

Unusual aftermarket job: Customer Services Manager for a well known Parts Factor

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The parts world is continually changing, and customers now expect exceptional service and support, not just good prices and stock availability!

The Home Counties’ most successful parts factor is responding to this demand by recruiting a Customer Services Manager.

Reporting into the Sales Director but working closely with all head office departments and branch management teams. this position’s primary responsibility is to ensure high levels of customer service exist in all internal sales and distribution operations across all branches and to enhance existing methods of customer service measurement.

This role touches on all areas of their business, so the ideal candidate will be a seasoned automotive aftermarket professional with a real grasp of  how the industry operates. You will have the skill set necessary to actually run a successful parts factor branch, whilst at the same time have a strong sales profile to engage with customers and to provide sales training where necessary.

In return, the company offers a stable and supportive working environment, the opportunity to be part of  a dynamic and entrepreneurial management team, and real involvement with all aspects of their business in terms of change management and the facilitation of world class customer service standards.

For more information, please call Cathy Richardson on 0845 269 9085 for an informal discussion

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